Healthcare and Clinic WordPress Websites in Canada

The rules that shape a clinic site

• Provincial health privacy law (PHIPA in Ontario, HIA in Alberta, PIPA in BC) governs any health information collected.
• AODA requires accessibility for Ontario organisations; WCAG 2.1 AA is the practical standard.
• Regulatory colleges (CPSO, RCDSO, College of Physiotherapists and others) have advertising rules on testimonials and claims.

Features patients use

• Online booking through the clinic's practice system (Jane, Cliniko, Accuro and similar) embedded or linked, so appointment data stays in the clinical system.
• Clear services, fees for uninsured services, and insurance information.
• Practitioner profiles with credentials.
• Location, hours, parking and accessibility details.
• Patient forms delivered through the practice system, not the website.

Mistakes that create privacy risk

• Contact forms with a free-text field that invites health details.
• Storing form submissions in WordPress on non-Canadian hosting.
• Chat widgets that log conversations to a third party.
• Testimonials that breach college advertising rules.

What it costs

A clinic WordPress site with booking integration, accessibility and privacy-aware forms typically costs $4,000 to $12,000 in Canada. Canadian hosting adds a little; it is worth it.