WordPress Maintenance & Support

Who this is for

• A business that relies on its website for leads or sales and cannot afford it to be down or hacked
• A team with no developer on staff that wants a person to call, not a ticket queue
• A store owner who needs updates tested before they reach the live checkout
• An organization that had a site built elsewhere and now needs someone to look after it

What's included

• Careful core, theme, and plugin updates
• Regular offsite backups you can restore
• Security monitoring and malware scanning
• Uptime monitoring with quick response
• Small content and design edits each month
• Broken link and error checks
• Performance checks to keep pages fast
• A clear monthly report of the work done

Scope: what is in and what is usually separate

A fixed-scope quote only works if the scope is clear. This is how we usually draw the line; anything in the right column can be added and priced separately.

Included in a typical quote	Quoted separately or not included
Core, theme and plugin updates, tested on staging first	New features, redesigns or new pages beyond the edit allowance (quoted separately)
Scheduled offsite backups with restore tests	Hosting, domain, CDN and premium plugin fees
Security monitoring, malware scanning and hardening	Recovering a site that was hacked before the plan started (available as a one-off job)
Uptime monitoring with a response commitment	SEO campaigns and content writing
A monthly allowance of small content and design edits	Support for custom code we did not build, until we have reviewed it
A monthly report of everything done	Third-party service outages we do not control

How we approach it

1. Onboarding review. We audit the site: WordPress and PHP versions, plugin list, backups, security settings, hosting, forms and any custom code, and fix urgent problems first. You get: a baseline report and a care plan.
2. Set up the safety net. We configure offsite backups, uptime and security monitoring, a staging copy and access for our team. You get: monitoring in place and a tested restore.
3. Monthly care cycle. Updates go to staging, get checked, then go live. Backups and scans run on schedule and we act on anything they flag. You get: a site that stays current without surprises.
4. Requests and fixes. You email or call with edits and problems. Small edits come out of your monthly allowance; anything bigger is quoted first. You get: changes made, usually within the agreed response time.
5. Reporting. Each month you get a plain-language report: what was updated, what was fixed, uptime, backups and anything we recommend. You get: a record you can show your team.

What you receive at handover

• A written care plan with response times
• Offsite backups you can access
• Monitoring alerts to us and, if you want, to you
• A staging site for safe testing
• Monthly reports
• A direct email and phone contact

WordPress maintenance services: which level of care fits

Maintenance is not one product. The right level depends on how much the site earns, how often it changes and how much risk you can accept. We scope it with you rather than sell a fixed tier.

Option	When it fits
Essential care	A brochure site that changes rarely. Updates, backups, security scanning, uptime monitoring and a small edit allowance.
Business care	A lead-generating site that changes monthly. Everything in essential care plus faster response times, staging-tested updates and a larger edit allowance.
Store care	A WooCommerce site. Adds test orders after every update, gateway and extension checks and priority response when checkout is affected.
One-off support	You do not want a plan but something is broken now. Quoted as a fixed job; a plan is optional afterwards.

Technologies we use

• WordPress
• PHP
• MySQL
• WP-CLI
• Cloudflare
• Git
• phpMyAdmin
• REST API

What drives the cost

We quote fixed-scope after a free consultation rather than publishing a rate card, because the same service can be a small job or a large one. These are the factors that move the number.

• Site complexity. A store or membership site has more moving parts to test after every update than a ten-page brochure site.
• Response time. Faster commitments cost more because someone has to be available.
• Edit allowance. More monthly hours for content and design changes raise the plan cost.
• Custom code and plugin count. More code and more plugins mean more to review and more that can break on update.
• Starting condition. A neglected site often needs a one-off cleanup before a plan can keep it stable.

See the pricing page for how we scope and quote, or send a brief through the contact page for a written estimate.

How long it takes

Onboarding takes about a week: audit, backups, monitoring, staging and a first round of safe updates. After that the care cycle runs monthly, with security patches applied as they are released.

• How out of date the site is when we start.
• Whether the host supports staging and server-level backups.
• How much custom code we need to review before we can update safely.

Risks and how we manage them

• An update breaks the site. Updates run on a staging copy first, and we keep a backup from minutes before every production change.
• Backups that cannot be restored. We test a restore during onboarding and periodically after, not just when disaster strikes.
• A hack discovered weeks later. Daily malware scans, file-change monitoring and login hardening catch problems early.

A worked example (illustrative)

Illustrative only. A physiotherapy clinic had its site built two years ago and has not updated it since. Onboarding finds 23 outdated plugins, no offsite backups and a login page open to brute-force attempts. Week one: backups, monitoring, hardening and staged updates. From month two the clinic sends two or three small edits a month and receives a one-page report.

Why choose us

• Updates tested on staging before going live
• Real backups you can actually restore from
• A person to call, not a ticket queue
• Monthly reports so you know it is handled